Managed Services
Managed Services
Our managed IT services scale to meet the needs of your growing business. You can chooseto leave all of your IT management services to us, or we can work right alongside you and your IT team. Our end-to-end IT management services include expert-level Strategic Consulting, on-site or remote IT Management services, 24×7 remote Help Desk support, Cloud-based tools and technologies, and Information Security solutions. Let PowerEdge help your business grow through our industry-leading managed IT support services. Have questions? Check out Power-Edge Computer Services to manage your IT infrastructure while you concentrate on your main business at hand. Our IT Managed Service department employs state-of-the-art systems to monitor your network 24×7. Customers will have access to:
End of month reports
End users ability to create and monitor their own tickets
24x7 network monitoring
Backup reports
Flexible Service Level Agreement (SLA)
Predictable Costs for IT Management Services
A simple, firm-fixed managed services IT pricing agreement, with no term commitment required
Continuous Process Improvement
Flexibility to Scale Up or Down
Managed IT service plans allow you to change your managed IT support based on your user count and infrastructure
Fully-Managed or Co-Managed
Whether your office operates ONE or ONE HUNDRED computers we have a package for your business.
Choose from one of our packages
M1
1-3 PC- 1 Server
- Weekly onsite visits
- Remote tech Support
- 2 hours response time
- Hardware Preventative Maintenance
- Operating System Updates and Maintenance
- Application Software Updates
- POS Software Maintenance
- End User Engagement
- Local Data Backup Protection
- End Point Security
- System Health Report and Recommendations
M2
3-10 PC- 1- 2 Physical Servers
- 1-3 Virtual Servers
- Weekly onsite visits
- Remote tech Support
- 1 hours response time
- Hardware Preventative Maintenance
- Operating System Updates and Maintenance
- Application Software Updates
- POS Software Maintenance
- End User Engagement
- Local Data Backup Protectione
- End Point Security
- System Health Report and Recommendations
- Offsite Backup Protection
- I.T. System Management Platform
M3
10 & Up PC- Unlimited Physical Servers
- Unlimited Virtual Servers
- Weekly onsite visits
- Remote tech Support
- 1 hours response time
- Hardware Preventative Maintenance
- Operating System Updates and Maintenance
- Application Software Updates
- POS Software Maintenance
- End User Engagement
- Local Data Backup Protection
- End Point Security
- System Health Report and Recommendations
- Offsite Backup Protection
- Multiplatform Support
- I.T. Asset Management
Managed Services
Our cloud service offerings are very scalable. From data backup to Hosted Exchange
Offsite Data Backup
Offsite data backup is a very important feature and strategy in securing your company’s important data. We are ready and able to deploy this strategy for your organization.
Hosted Exchange
Build a Profitable Cloud-Based Business with Exchange Email
Fully Supported 24 x 7
Intermedia offers a full-featured MAPI Exchange mailbox service for email, calendar, contacts, task lists and resource mailboxes that will help your users to be even more productive.